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Contact Us

Tell us your daily distance and what you carry. That is usually enough for us to point you at one model and the nearest place to ride it.

01Tell us how you ride

Two answers is usually enough

Your daily distance and what you carry. From those two we can normally narrow it to one model and tell you where the nearest one is sitting on a shop floor. We reply within one working day, and it will be a person, not an autoresponder with a discount code.

Not sure? Leave it — telling us the two answers above is more useful.

Or just turn up

Every workshop keeps test bikes. The four flagship sites hold every frame size.

Kuala Lumpur, Malaysia+60 3 7728 4410
Penang, Malaysia+60 4 261 7730
Johor Bahru, Malaysia+60 7 351 2208
Singapore, Singapore+65 6742 3388
Bangkok, Thailand+66 2 641 9920
Chiang Mai, Thailand+66 53 894 115
Jakarta, Indonesia+62 21 5890 4477
Surabaya, Indonesia+62 31 561 2280
Bandung, Indonesia+62 22 203 7714
Ho Chi Minh City, Vietnam+84 28 3844 6612
Hanoi, Vietnam+84 24 3776 5540
Manila, Philippines+63 2 8845 1190
FAQ

Before you write

Yes, at any of our twelve service points. The four flagship workshops hold every frame size in stock; the others keep one bike per series and can bring your size in within a week. You do not need an appointment, but if you want a specific model and size waiting for you, call the workshop the day before.

Capacity, and nothing else. The Extended pack is physically the same size and fits the same frame slot — it uses higher-density cells. On a City frame it takes range from 88 km to roughly 140 km in eco mode. The charger, the mount and the lock are identical, so you can buy a second pack later and swap between them.

Every bike page has a fit table with rider heights. If you are within two centimetres of a boundary, take the smaller frame — the seatpost and stem give you more upward adjustment than downward. Cargo frames are one size and adjust across the whole range.