Privacy Policy

1. Introduction

This Dollping Website Privacy Policy (hereafter referred to as the “Policy”) governs the collection, use, and sharing (collectively referred to “processing” or “process”) of your personal information by Dollping (“Dollping, “we” or “us”) in connection with your use of the Dollping Website – www.dollping.com and its informational sub-pages, as well as submissions through the feedback page (our “Website”). This Policy also explains the privacy rights you have in relation to these processing activities.

 

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website, and not to provide your personal information to us. By accessing or using our Website and/or directly provide your personal information to Dollping, you agree to this Policy. This Policy changes from time to time. Your continued use of our Website and/or provision of your personal information to us after we make changes to the Policy is deemed to be acceptance of those changes, so please check this Policy periodically for updates.

 

This Policy applies to all services at this Website, which includes:

• webpage browsing;

• document downloading;

• “online message” services and instant chat services; and

• phone or hotline service.

 

It does not apply to:

• the Dollping E-commerce Website ( https://www.dollping.com/) and all e-commerce related services (please refer to https://www.dollping.com/privacy-policy for Dollping’s data collection and processing activities); Mobile applications (please find app-related privacy policies in the respective app);

• any third-party application or content (including advertising) that may link to or be accessible from or through our Website, social media posts and/or emails;

• current employee or job applicants of Dollping. If you are a current employee or job applicant of Dollping, please check here for specific data collection activities related to you; 

• any offline data collection activities.

2. Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on our Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us via the methods in “Contact Information” (at the end of this Policy).

 

We may collect personal information from children under 16 during our offline product test ride activities, with parental consent. This information is collected solely for signing waivers, arranging test rides and similar purposes. We do not use this information for any other purposes, nor do we disclose, share, or sell it to any third parties.

3. Information We Collect About You

“Personal information” means information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device.

 

Personal information does not include: (i) publicly available information from government; and (ii) deidentified or aggregated consumer information.

 

The following are the categories and specific types of personal information that we collect:

• Basic identifying information: Including your name, alias, email address, postal address, or other similar identifiers.

• Device information and other unique identifiers: Including device identifier, IP address, cookies, or similar unique identifiers of device.

• Internet or other network activity: Including browsing or search history and information regarding your interactions with the Website.

• Geolocation Data Including information that permits us to determine your location, such as if you enable your device to send us precise location information.

• Sensitive personal information: We only collect sensitive personal information, as defined by applicable privacy laws, for the purposes allowed by law or with your consent. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.

• Additional information may be collected for legal matters: The categories above describe our information collection practice in general. It does not apply if there are legal disputes or lawsuits between us. In such events, we may collect and receive any and/or all of the above eleven categories of personal information for the purpose of investigating and resolving such legal matters. The personal information collection practice for the legal related matters will be conducted per the law, your consent and/or courts’ orders. 

4. How We Collect Your Information

We collect personal information about you from the following sources:

• Directly from You: We collect personal information you provide directly to us when you contact us (via email, instant chat or phone call) or respond to a survey. We also record customer service phone calls and maintain a transcript of chats for quality assurance.

• Using Cookies and Similar Online Tracking Technologies: Our Website contains cookies, pixels, web beacons, software developer kits, third-party libraries, and other similar online tracking technologies which can automatically collect information when you interact with the Website. For more information about the online tracking technologies on the Website and how you can manage the automatic collection activities on your device, please see “5. Cookies and Similar Online Tracking Technologies” below

5. Cookies and Similar Online Tracking Technologies

We and certain third-party partners, contractors and service providers (such as advertising networks, analytics providers and social media platforms and networks) use pixels, web beacons, software developer kits, third-party libraries, cookies, and other similar online tracking technologies (collectively, “online tracking technologies”) to gather information when you interact with our Website.

 

Some online tracking technologies help us maintain the security of our Website, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

 

We also permit certain third parties, contractors and service providers to use online tracking technologies on our Website for analytic and advertising purposes, including to help manage and display advertisements and to tailor advertisements to your interests. The third parties, contractors and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our websites or on other websites.

 

To the extent these online tracking technologies are deemed to be a “sale” / “sharing” (which includes targeted advertising, as defined under the applicable laws) under applicable U.S. state laws, you can opt-out of these online tracking technologies by adjusting your privacy settings on our Website. You can find a “Privacy Setting” button at the bottom left of the Website homepage, click it and you can see a list of categories / types of online tracking technologies used on our Website. You can enable or disable any specific category / type of online tracking technologies on our Website at your own choice. Please note that some features of the Website may not be available to you when you disable certain online tracking technologies.

 

Below is a list of categories / types of online tracking technologies used on our Website:

 

Category / Type	Explanation
Function	These cookies and similar technologies are used for activities that are strictly necessary to operate or deliver the service you requested from us. They do not require you to consent and cannot be deactivated.
Marketing	These cookies and similar technologies help us to deliver personalized ads or marketing content to you, and to measure their performance.
Preferences	These cookies and similar technologies help us to improve the quality of your user experience and provide you with enhanced functionality and personalization.
Measurement	With the help of cookies and similar technologies, we’re able to measure how many users visit our Website and observe how you interact with our services, which aids us in making improvements.
Other	These cookies and similar technologies are used for activities that do not fit the above categorizations.
Social Media	These cookies and similar technologies enable interactions with external content, networks and platforms.

 

You may also opt out by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). To download and use a browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use. Please note that some features of the Website may not be available to you as a result.

 

To opt out from data collections and target advertising from third parties, such as Google, Facebook and Instagram, you would need to exercise an opt out by adjusting relevant settings within the third-party websites or apps.

6. How We Use Your Information

We may use or disclose the personal information we collect for one or more of the following purposes:

• Fulfilling the Reason You Provide Information: We may use or disclose your personal information to address and resolve questions, matters and/or claims that you may have with us because of our products, services, our business and/or your relationship and interaction with us.

• Communicating With You: We use your personal information to communicate with you, such as to respond to and/or follow-up on your requests, inquiries, issues, or feedback, and to provide customer service.

• Marketing and Promotional Purposes: We do not profile individuals for the purpose of targeted advertising, nor do we directly distribute targeted advertisement to consumers. We cooperate with third-party business partners, such as Google Analytics, Facebook and Adobe Advertising Cloud to provide advertisements tailored to your interest, and this is conducted by third parties per the information they collect from your activities and/or interaction with our Website.

• Study, Survey and Research: We use personal information to conduct research and studies, including to improve our services and product offerings; to understand how you interact with our Website; to improve our Website; to personalize your experience; to save you time when you visit our Website; to customize the marketing and advertising that we show you.

• Improvement, Security and Fraud Prevention: We use your personal information to provide functionality, maintain security, analyze performance, fix errors, and improve usability and effectiveness of our Website.

• Legal Obligations: We use personal information to comply with our legal or regulatory obligations, to establish or exercise our rights, and to defend against a legal claim.

• Others: We may use your personal information for other purposes as described to you when collecting your personal information. We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice or receiving your consent. 

7. How We Disclose Your Information

In addition to the specific situations discussed elsewhere in this Policy, such as the “6. Cookies and Similar Online Tracking Technologies” section above, we disclose personal information in the following circumstances:

• Corporate Affiliates: We may disclose personal information to our corporate affiliates, including our parent company, sister companies, and subsidiaries.

• Persons Providing Services Related to Our Business: We disclose certain personal information to services providers, contractors and other persons providing services to us for the purposes related to our operation and maintenance of the Website.

• Social Media Platforms and Networks: Some of our websites have features such as, plugins, widgets, and/or other tools made available by social media platforms and networks that allow your information to be disclosed to third party social medial platform / network services providers. Please note that third-party social medial platform / network services providers’ use and/or disclosure of your information is not governed by this Policy.

• Legal Process: We may disclose personal information in response to subpoenas, warrants, court orders, government inquiries, or investigations; or to comply with relevant laws and regulations. We may also disclose information to establish, exercise, or protect the rights of our company, employees, agents, and affiliates; to defend against a legal claim; to protect the safety and security of our visitors; to detect and protect against fraud; and to take action regarding possible illegal activities or violations of our policies.

• Transfer of Control: We may disclose personal information with another company that buys some, or all, of the assets or stock of our company, and that company may use and disclose personal information for purposes similar to what is described in this policy. We may also disclose personal information with prospective purchasers to evaluate the proposed transaction.

• Other Instances: We may ask if you would like us to disclose your information with other third parties who are not described elsewhere in this Policy.

8. How We Protect and Store Your Information

Regardless of where your personal information is stored, we are committed to maintaining its privacy and integrity. Our information security and access policies restrict access to our systems and technology to authorized employees, representatives and agents, and we use encryption and other protective measures to safeguard data.

 

Unfortunately, despite our implementation and maintenance of reasonable measures to protect your personal information, information transmitted over the internet is not completely secure. In the event of a personal information breach or other security incident, we will initiate an emergency response plan to prevent the incident from escalating and notify you through push notifications, announcements, or other means.

9. Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you share with us. If you do not want us to share your personal information with unaffiliated or non-agent third parties, you may opt out of the sale or sharing of your data by disabling the relevant online tracking technologies in your Privacy Settings on our Website homepage (can be found at the bottom left). You can also configure your browser to refuse some or all cookies, alert you when cookies are being set, or broadcast an Opt-Out Preference Signal, such as the Global Privacy Control (GPC), on supported browsers and extensions.

 

Except for automatic data collection and sharing conducted via online tracking technologies, we do not sell or share your personal information collected under this Policy with third parties. If any data sharing occurs, it is either exempt from opt-out requirements or does not meet the definition of a “sale” or “sharing” under applicable privacy laws.

 

We do not control third parties’ collection or use of your personal information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your personal information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website at https://thenai.org/.

10. Your State Privacy Rights

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

• Confirm whether we process their personal information.

• Access and delete certain personal information.

• Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose (excluding Iowa and Utah).

• Data portability.

• Opt-out of personal data processing for targeted advertising (excluding Iowa), sales, or profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).

• Either limit (opt-out of) or require consent to process sensitive personal data.

 

Accessing Your Personal Information

You have the right to request information about the categories of personal information we collect. Below is a table outlining the categories of personal information collected through this Website. You can find additional details about our data collection, disclosure and usage activities from previous sections.

Within the last twelve (12) months, from our *general business operation we collected the following categories of personal information from consumers.

Category	Example	Purpose	Recipient
Basic identifying information	Including your name, alias, email address, postal address, or other similar identifiers.	To fulfill the reason you provide information, such as addressing and revolving your questions; to communicate with you; to conduct a survey / research.	Corporate affiliates, service provider (e.g. call center), third parties (e.g. social media networks)
Device information and other unique identifiers	Including device identifier, IP address, cookies, or similar unique identifiers of device.	To improve our services and Website; to personalize your experience; to save your time when you visit our Website; to customize the marketing and advertising that we show you.	Corporate affiliates, service providers, third parties (e.g. advertising networks, analytic and social media networks)
Internet or other network activity	Including browsing or search history and information regarding your interactions with the Website.	To improve our services and Website; to personalize your experience; to save your time when you visit our Website; to customize the marketing and advertising that we show you.	Corporate affiliates, service providers, third parties (e.g. advertising networks, analytic and social media networks)
Geolocation Data	Including information that permits us to determine your location, such as if you enable your device to send us precise location information.	To provide certain geolocation-related services to you, such as the “find a store” service supported by Google Map.	Corporate affiliates, service providers, third parties (e.g. Google Map service for “find a store”)

(*) the explanation above describes our information collection practice in general. It does not apply, if there is legal disputes or lawsuits between us. In such events, we may collect and receive any and/or all above eleven categories of personal information for the purpose of investigating and resolving such legal matters. The personal information collection practice for the legal related matters will be conducted per the law, your consent and/or courts’ orders.

 

Correcting Your Personal Information

If you believe that any personal information you have directly provided to us (such as through emails or phone calls) is inaccurate, you may request a correction by contacting us at info@dollping.com.

 

Deleting Your Personal Information

We do not honor deletion requests for personal information collected through direct inquiries and customer service interactions, as this personal information is retained for legitimate business purposes and is exempt from deletion rights under applicable privacy laws.

However, if you wish to opt out of the collection of online tracking data, you can disable the online tracking technologies following the instructions in “5. Cookies and Online Tracking Technologies” and “9. Choices About How We Use and Disclose Your Information”.

For any additional privacy-related requests, please contact us at info@dollping.com.

 

Data Portability

You may have the right to request a copy of the personal information that we have collected about you under this Policy in a portable and readily usable format, where technically feasible. If you wish to exercise your data portability right, you may submit a request by contacting us at info@dollping.com. Upon verification of your identity, we will provide you with your personal information in a structured, commonly used, and machine-readable format, as required by applicable law.

Please note that this right applies only to personal information that you have directly provided to us and does not include data that is derived, inferred, or anonymized. Additionally, we may be unable to provide certain data if doing so would compromise the security, privacy, or legal rights of others.

For further inquiries regarding your data portability rights, please contact us at info@dollping.com.

 

Opt-Out of Selling Your Personal Information

To opt out of selling your personal information to third parties, please refer to the instructions in “5. Cookies and Online Tracking Technologies” and “9. Choices About How We Use and Disclose Your Information” to disable the online tracking technologies from automatically collecting and sharing your data with third parties on the Website.

 

Limiting the Use of Sensitive Personal Information

Certain privacy laws grant you the right to limit the use and disclosure of your sensitive personal information (SPI) if it is used for purposes beyond those permitted by law.

We do not use or disclose sensitive personal information for any purpose other than those expressly permitted by law, such as (i) providing customer service and responding to inquiries; (ii) ensuring security, fraud prevention, and compliance with legal obligations; and (iii) conducting internal analytics to improve our website and services. Additionally, we request your explicit consent before collecting any sensitive personal information from you.

Because our use of sensitive personal information is strictly limited to these permitted purposes and subject to your prior consent, there is no need for you to take action to limit its use.

 

If you have any additional questions or requests about your state privacy rights, please submit a written request via the following methods: (1) emailing us at info@dollping.com. In your written request, Please specify (1) your legal first and last name; (2) your email address (if you have a Segway account, please provide the email address associated with your account); (3) your state of residency; and (4) description of your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. 

12. Miscellaneous

A. Arbitration, Waiver of Jury Trial and Waiver of Class Action

Dollping and you agree that any dispute, controversy, or claim arising out of, related to or in connection with this Policy and Dollping’s practice and/or activities of data collection, usage and disclosure, shall be submitted to binding arbitration upon the request of either party upon the service of that request on the other party.

 

The arbitration shall be conducted by the American Arbitration Association (AAA) according to its Commercial Arbitration Rules and the Supplementary Procedures for Consumer-Related Disputes (collectively “AAA Rules”). The AAA Rules are available online at adr.org or by calling the AAA at 1-800-778-7879. The arbitration shall be conducted before a single arbitrator. The arbitration tribunal shall have the power to rule on any challenge to its jurisdiction or to the validity or enforceability of any portion of the Policy to arbitrate. Any decision of the arbitrator shall be final and may be entered into any judgment in any court of competent jurisdiction. You waive the right to have your claim heard in a court of law and by a jury.

 

You waive the right to participate in class actions arising from or relating to all claims and disputes with Dollping. You agree to arbitrate solely on an individual basis and that this Policy does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. The arbitral tribunal may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. If the prohibition on class arbitration is deemed invalid or unenforceable, then the remaining portions of the arbitration clause will remain in force.

 

Opt-out of Arbitration

YOU MAY OPT OUT OF THIS DISPUTE RESOLUTION PROCEDURE BY PROVIDING NOTICE TO DOLLPING NO LATER THAN THIRTY (30) CALENDAR DAYS AFTER THE DATE OF YOUR FIRST USE AND/OR INTERACTION WITH OUR WEBSITE, OR THE DATE OF YOUR FIRST PROVISION OF PERSONAL INFORMATION TO DOLLPING, WHICHEVER COMES EARLIER. TO OPT-OUT, YOU MUST SEND NOTICE BY EMAIL TO DOLLPING AT INFO@DOLLPING.COM, WITH THE SUBJECT LINE: “ARBITRATION OPT-OUT.” THE OPT-OUT NOTICE BY E-MAIL MUST INCLUDE (A) YOUR NAME, EMAIL ADDRESS, MAILING ADDRESS, AND PHONE NUMBER; AND (B) THE DATE ON WHICH YOU FIRST VISITED DOLLPING WEBSITE OR PROVIDED PERSONAL INFORMATION TO DOLLPING. ALTERNATIVELY, YOU MAY OPT OUT BY SENDING AN ELECTION TO OPT- OUT LETTER TO CERTIFIED MAIL WITHIN THE SAME TIME WINDOW. THESE ARE THE ONLY TWO EFFECTIVE WAYS TO OPT-OUT THIS DISPUTE RESOLUTION PROCEDURE.

 

Choice of Law

The Federal Arbitration Act governs this arbitration clause. This Policy evidences a transaction in interstate commerce, and thus the Federal Arbitration Act governs its interpretation and enforcement.

 

Arbitration Procedure

The following is a description of the arbitration process A. Mail a Notice of Dispute to Dollping. Before initiating an arbitration against Dollping, you must first notify Dollping of your dispute in good faith. Please include your contact information, your concerns, and the relief you intend to seek from Dollping, and any information you believe would help resolve the dispute. Dollping will review your Notice of Dispute to determine whether Dollping may settle it with you to avoid arbitration. 

• Wait 30 Days. Dollping will review your Notice of Dispute within thirty (30) days of Dollping’s receipt of your Notice of Dispute. If you do not hear from Dollping within thirty (30) days of its receipt of your Notice of Dispute, you may proceed with filing an arbitration claim against Dollping. Should Dollping provide you with a written settlement offer, please keep this settlement offer because Dollping and you will be required to show this settlement offer to the arbitrator. Notwithstanding the foregoing, such offer, if any, shall not be shown to the arbitrator until after the arbitrator’s determination on the merits of your claim.

• Complete a Demand for Arbitration. You can initiate arbitration by completing a Demand for Arbitration that includes a basic statement of the (i) names and addresses and telephone numbers of the parties involved; (ii) your description of the dispute; and (iii) your short statemen detailing why you are entitle to relief.

• Send Dollping Your Demand for Arbitration. You can send Dollping your Demand for Arbitration at the following:Info@dollping.com. Please keep a copy of your notice for your record.

• Send AAA Two (2) Copies of Your Demand for Arbitration. The Demand for Arbitration includes the address that you are to send two (2) copies of your Demand for Arbitration. This address is AAA Case Filing Services at 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043, subject to amendment and/or update by AAA. You should also include a copy of this warranty policy and the appropriate filing fee.Dollping will reimburse you for this filing fee. If you cannot afford to pay the filing fee, please contact Dollping, and Dollping will pay the filing fee for you if your claims seek a remedy less than $75,000. AAA has an online filing option that you can find on its website: www.adr.org.

• AAA Appointment of Arbitrator. If no claim in the arbitration exceeds $75,000, the AAA will appoint an arbitrator and notify you and Segway of the arbitrator’s name and qualification. The AAA requires all arbitrators to check for any past or present relationships with the parties, potential witnesses, and the parties’ attorneys. If the arbitrator has any such relationship, the AAA will inform Segway and you. If either you or Segway object to the AAA’s choice of arbitrator, we’ll have seven (7) days to inform the AAA.

• Choose the Hearing You Would Like. Unless you and Dollping agree to have any arbitration hearings somewhere else, the arbitration will take place in Los Angeles County, California. If your claim is for $10,000 or less, you may choose to have the hearing conducted by telephone or in-person. Alternatively, you may choose to proceed to conduct the entire arbitration through written correspondence with the arbitrator that doesn’t include an interactive hearing. Once the AAA has commenced the arbitration, you have ten (10) days to inform the AAA of your choice of hearing. If you don’t make a choice, the AAA will conduct the arbitration by written correspondence without an interactive hearing. If your claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules. Those rules currently provide for an in-person hearing if your claim exceeds $10,000, but you and Dollping may agree whether that hearing is in person or by telephone or whether to instead proceed with written correspondence.

• Arbitrator’s Decision. Within fourteen (14) days from the conclusion of the in-person or telephone hearing, or from the submission of all written evidence to the arbitrator if you have elected to conduct the arbitration through written correspondence, the arbitrator will render a written decision. That decision will include the essential findings and conclusions upon which the arbitrator based his or her award. Dollping will immediately respond to the arbitrator notifying the arbitrator whether, and to what extent, Dollping will abide by the decision, perform the obligations it has agreed to do. Any decision by the arbitrator may be utilized by any party for any reason.

 

Confidentiality

The parties agree to keep strictly confidential any conduct, communication, and information disclosed and/or communicated to the other party under this Section 8.A. “Arbitration, Waiver of Jury Trial and Waiver of Class Action” including but not limited to the existence of dispute resolution, mediation (if the parties agree to conduct mediation), settlement, arbitration, arbitral proceedings, submissions made by the parties and the decisions made by arbitral tribunal, including its awards to the extent not already in the public domain, except in judicial proceedings related to the award or where required by applicable law.

 

B. Changes to Our Privacy Policy

We may change our privacy policy if we deem it necessary. Your continued use of our website and/or provision of your personal information to us through online or offline channels after changes is deemed as your acceptance thereof. You are advised of the need to check updates.

 

C. Contact Information

If you have any questions or comments about this Policy, please do not hesitate to contact us at:

Phone: 1-940-312-9532

Website: https://www.dollping.com/contact-us.html

Email:info@dollping.com

If you need to access this Policy in an alternative format due to having a disability, please contact info@dollping.com and call 1-940-312-9532